We strive to provide our users with a delightful experience and best in-class customer support.
Please reach out to our team using the channels detailed below in case of any queries or feedback. Our customer support team will strive to resolve any issues on best-effort basis.
Paytm Money is an intermediary and works with different AMCs and its RTAs for purpose of execution of investment decisions of investors. Our ability of providing customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on best effort basis to provide a delightful experience to our customers.
If a Customer has any grievances / complaints, the Customer can approach Customer Support help desk via the “customer support” tab in the app or via www.paytmmoney.com.
If the customer’s issue is unresolved after a period of 15 days from the date of first raising the issue at Level 1 or if the customer is not satisfied with the response provided at Level 1, the Customer may, post completion of a 15 day period from the date of first raising the issue at Level 1, write to the Compliance Officer at:
Note: If any case needs additional time, Paytm Money will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
If the complaint is not resolved at Level 2, or if the customer is not satisfied with Paytm Money’s grievance redressal, the customer may, approach SEBI at: www.scores.gov.in. The process for approaching SEBI is provided below: