Paytm Money is an SEBI registered Stockbroker (INZ000240532) and Depository Participant (IN-DP-416-2019) and acts as an intermediary for placing buy and sell orders on behalf of the clients, in the capital market. Our ability of providing customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on a best effort basis to provide a delightful experience to our customers.
The customer can approach customer support help desk via the “customer support” tab in the Paytm Money mobile application or by visiting Paytm Money website via www.paytmmoney.com.
If the customer’s issue remains unresolved after a period of 15 days from the date of first raising the issue at Level 1 or if the customer is not satisfied with the response provided at Level 1, the Customer may, write to the Compliance Officer at:
If the customer is not satisfied with Paytm Money’s grievance redressal, the customer may, approach SEBI at: www.scores.gov.in. or by calling on Toll Free Helpline No. 1800 22 7575 / 1800 266 7575.
Detailed procedure for SCOREs can be accessed through SEBI circular Ref. No. SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017.
Filing complaint on SCORES – Easy & quick
Investments in securities market are subject to market risk, read all the related documents carefully before investing.
We collect, retain, and use your contact information for legitimate business purposes only, to contact you and to provide you information & latest updates regarding our products & services. We do not sell or rent your contact information to third parties. Please note that by submitting the above mentioned details, you are authorising us to Call/SMS you even though you may be registered under DND. We shall Call/SMS you for a period of 12 months.
Exchange disclaimer:"The Bombay Stock Exchange/National Stock Exchange of India Ltd is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc, of any of the Rules, Regulations, Bye-laws of the Bombay Stock Exchange, National Stock Exchange of India Ltd, SEBI Act or any other laws in force from time to time.
The Bombay Stock Exchange/National Stock Exchange of India Ltd is not answerable, responsible or liable for any information on this Website or for any services rendered by us, our employees, and our servants.
If you do not agree to any of the Terms and Conditions mentioned in this agreement, you should exit the site."
Risk:"Investments in securities market are subject to market risk, read all the related documents carefully before investing.
We collect, retain, and use your contact information for legitimate business purposes only, to contact you and to provide you information & latest updates regarding our products & services.
We do not sell or rent your contact information to third parties.
Please note that by submitting the above mentioned details, you are authorizing us to Call/SMS you even though you may be registered under DND. We shall Call/SMS you for a period of 12 months."
Attention to Investors:"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in the investor's account.
Prevent Unauthorized Transactions in your demat account ; Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day
Prevent Unauthorised transactions in your account; Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile / email at the end of the day "
"Attention to Investors:
1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay applicable upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 & vide notice no. BSE 20200731-7 dated July 31, 2020 and BSE 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month."