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Privacy and Security

Privacy and Security
How secure is my information with Paytm Money?
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Your information is secure with Paytm Money. We value your privacy and your information is safe with us.
We will not share with, or make available, your personal information to any third party without your authorization, except if we are specifically directed or mandated to do so under any Applicable Law, Regulation, Legal Proceeding or Directive from Government Authorities.
How do I keep my account secured?
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Here are few ways to do that:
- Never share your login credentials
- Beware of website & social media pages that propogate fake offers
- Change your password regularly
- Never entertain calls asking for Paytm credentials or any bank related details
- Set a Finger Print & PIN under in-app security settings.
Unauthorized Transactions or Money Transfer from your Paytm Money account
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Kindly message us with more details about the transaction.
Why is my account locked?
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For your safety and security, Paytm may temporarily block your account upon noticing any suspicious transactions or activity, or if your transactions are not as per the Terms and Conditions listed on our website. If your account has been locked, please contact us at for resolution.
Are there any in-app security options?
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Yes, We have an option called Set Finger Print & PIN under Security &Settings under My Profile. Once you enable this, even if someone has access to your Unlocked phone, they will still require Finger print & PIN to access your details inside Paytm Money.
Does anyone has access to my confidential details?
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No. All your confidential details like payment methods, card details, CVV number and passwords are not known to anyone at Paytm Money. Your information is safe and secure.
Misuse of Bank Details / Card Details / AutoPay
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Kindly message us with more details about the activity or transaction.
Report Phishing site or link
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Kindly message us with the link you found inappropriate.
Report suspicous activity done in the name of Paytm Money
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Kindly message us with more details about the activity.
What do I do if I suspect any fraud related to my Paytm Money Account
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Contact us at immediately.