We do not disclose such information to third parties unless you have explicitly authorized such disclosure or unless such disclosure is mandated by our governing law / regulations.
Paytm Money acts as intermediary to bring investment services to you and will be required to share information with its partners with whom you choose to transact. Additionally, we may use your information to enhance or customize your experience on our platform.
In this policy, the words “we”, “ours” and / or “us” refer to Paytm Money Ltd. and “you” and / or “your” refer to our customers.
We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain.
Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
Personal Data we may collect from you are as under:
Information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model and mobile network), transactional and promotional SMS / App notifications.
You hereby agree that, we may fetch or update your personal details from government agencies or regulated authorities like KYC Registration Agency’s, Central Registry of Securitisation Asset Reconstruction and Security Interest, Asset Management Company’s, Registrar and Transfer Agency’s, etc.
We store and process your Personal Data only in India. Our data center and systems also maintain backup and disaster recovery systems in India.
Any Personal Data that we have access to shall never be shared without your consent.
In various processes / submission of applications / availment of product offerings, we even seek your explicit consent to use / share your Personal Data.
In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in following cases:
For the purpose of your investments happening through Paytm Money, Paytm Money acts as an intermediary. When you invest in any AMCs, you also become a customer of theirs. Your personal and investment information is available to AMCs / RTAs and may be their service providers. Paytm Money will not have any control on the way this information is used by them.
Subject to applicable laws, we use your Personal Data in our business operations for providing our or our partners’ products services and to perform, among other actions, the following:
We also use your Personal Data to fulfill the requirements of applicable laws / regulations and / or court orders / regulatory directives received by us.
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use the latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.
We have provided multiple levels of security to safeguard your app by Login / Logout option and AppLock feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication / OTP. Please do not share your Paytm Money login, password and OTP details with anybody.
You may contact us on any aspect of this policy or for any discrepancies / grievances with respect to your Personal Data, by writing to our Compliance Officer at:
The Compliance Officer
Paytm Money Limited,
Vaishnavi Summit, 80 Feet Road,
3rd Block Koramangala, Bangalore-560095
This policy will be reviewed by us as and when required and the same may change at any time.