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Customer Support & FAQ

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Frequently Asked Questions
I have submitted all details required for KYC, but it is still pending verification. When can I expect an update?
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The KYC & investment readiness process takes only 30 minutes. As soon as your details have been verified, you will receive an email from us, confirming the same. You can then start investing immediately.
If your KYC verification is delayed by more than 24 hours, please write to priority.kyc@paytmmoney.com with your registered mobile number.
I have already done my KYC on Paytm. Why should I do it again on Paytm Money?
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You may have completed your KYC for Paytm Wallet or Paytm Payments Bank. However, if you are a first-time investor, you will need to complete KYC verification again on Paytm Money, as the KYC for mutual funds is a different process. However, if you have invested in mutual funds before you will already be KYC Verified. You need to give us minimal additional information to get started!
What are the charges for investing through Paytm Money?
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There are no charges on Mutual Fund investments made through Paytm Money. Your investments are absolutely FREE of cost - in line with our investor-first approach.
Can I invest through Paytm Wallet? Which payment methods are supported on Paytm Money?
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You cannot invest via Paytm Wallet. You can pay for your investments by setting up Auto Pay (one-time bank mandate) on Paytm Money app to enable one-click investments. Alternatively, you can invest using UPI, NetBanking & Debit Card of your verified bank account. Investment through credit card or wallet is not permitted at Paytm Money.
I already invest in mutual funds. How can Paytm Money help me?
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We provide a free of cost risk profile assessment, which asks you relevant questions about your age, income & goals. The result of this test will indicate which funds you can invest in. Read about all the risks involved carefully before making the investment decision.
Paytm Money makes the investing process much simpler even for avid investors such as yourself. You will find all investment information about your favourite funds in one page. You can also switch your existing portfolio to Paytm Money, and save on commissions by investing in direct plans only. Once you start investing with Paytm Money, you need not go elsewhere.
I am new to mutual fund investments, how do I get started with Paytm Money?
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Paytm Money is an ideal investing platform for first-time investors. All you have to do is login to the app, finish your KYC & investment readiness requirements and within no time you will be ready to invest with us.
To get you started, we provide a free of cost risk profile assessment, which asks you relevant questions about your age, income & goals. The result of this test will indicate which funds you can invest in. Read about all the risks involved carefully before making the investment decision.
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