Paytm Money Limited is a registered e-POP under PFRDA bearing registration number 269042019. Paytm Money Limited is offering a fully digital NPS investment service to all its customers. We are working closely with PFRDA and CRA to offer a seamless digital experience to our customers.Our ability of providing customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on best effort basis to provide a delightful experience to our customers.
If a customer has any grievances / complaints, the Customer can approach the Customer Support help desk via the “customer support” tab in the Mobile application.
If the customer’s issue is unresolved after a period of 15 days from the date of first raising the issue at Level 1 or if the customer is not satisfied with the response provided at Level 1, the Customer may, post completion of a 15 day period from the date of first raising the issue at Level 1, write to the Compliance Officer at: email@example.com
If any case needs additional time, Paytm Money will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
If the customer’s issue is unresolved for a period of 7 days after the Customer reaches out to the Compliance Officer as provided in Level 2, the Customer may write to the CEO / Whole Time Director at: firstname.lastname@example.org
If the complaint is not resolved at Level 3 within a period of 7 days from the date of such issues first being raised at the Level 3, or if the customer is not satisfied with Paytm Money’s grievance redressal, the customer, after completion of 7 days after the issue was first raised at Level 3, may approach CGMS by contacting the CRA Customer Care Number (Toll free Number - 1800 208 1516) or at: https://enps.karvy.com/RegisterGrievanceEnquiry/RegisterGrievanceEnquiry.
PRAN details must be filled in if available. If not, POP registration details must be provided. Grievance details can be filled into the form, and supporting documents uploaded.
Once the complaint is submitted, a token number is displayed on the screen. This number must be noted for future reference and tracking of the complaint.