Account Dormancy: Why is your account dormant and how can you reactivate it2 min read

July 10, 2023


Account Dormancy: Why is your account dormant and how can you reactivate it2 min read

Did you receive an email or WhatsApp message saying your Paytm Money account has gone dormant? If yes, this blog is for you. You can learn why your account was declared dormant and what you can do to reactivate it.

SEBI permits brokers to declare an account dormant if no transactions have taken place in the account for a long time. This is done to protect your account from misuse or wrongful access.

In the event that a user’s account becomes dormant, their ability to place orders or access their holdings for redemption will be suspended until the completion of the KYC procedure once again.

How to prevent an account from going dormant?

It’s simple. The user can regularly engage and transact in the app, thus keeping the account active.

What to do if your account has gone dormant?

You can reactivate your account with a simple and quick 5-step ReKYC process:

  1. Click on Reactivate Account button below.
  2. Verify and give consent on personal details
  3. Complete Video capture
  4. Wait for 10-30 minutes as details get verified
  5. Finish with OTP-based E-sign

Reactivate Account

To build a well-diversified and relatively inflation-proof financial portfolio, it is critical to keep adding different asset classes such as stocks, bonds, REITs, InvITs, ETFs, and Mutual Funds as per market cycles. Disciplined investment is what sets your portfolio apart from the crowd in the long run. 

We hope that you will continue your investing journey!

Discailmer: Investment in securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. Paytm Money Ltd SEBI Reg No. Broking – INZ000240532. NSE (90165), BSE(6707) Regd Office: 136, 1st Floor, Devika Tower, Nehru Place, Delhi – 110019. For complete T&C and Disclaimers, visit