Downtime Due To Maintenance Activity2 min read

July 13, 2024


Downtime Due To Maintenance Activity2 min read

As part of the regulatory mandate, Paytm Money is performing a scheduled maintenance service to ensure its digital platform performs efficiently in case of unprecedented disasters/downtimes at any point of time in the future.

To keep this activity exhaustive and fool-proof, the following products and services will be under downtime.

Downtimes will be in the following periods:

  • Stage 1: 13th July (Saturday) Timings: 7 AM–10 AM
  • Stage 2: 13th July (Saturday) Timings: 6 PM–9 PM

1. View Watchlist Content

Watchlists and previously saved stocks will not be visible during this time period but will soon be up and running once maintenance gets over!

2. Add Funds via Netbanking

Funds addition will be under downtime

3. Funds Withdrawal

Users will not be able to place a request for fund withdrawal during the maintenance period, but can place the request after the activity.

4. Ledger History

Users will not be able to access and view their ledger history, and the corresponding debit and credit details, but this will be up and running after the maintenance.

5. Search for Stocks

Users will not be able to use the app to search for equity scrips or place after-market orders on them. This will resume post maintenance.

6. View Past Orders

Users who have placed orders in the past will not be able to see their order history under orders tab till the downtime gets over.

7. Place AMO Orders

After market orders will not be processed during this time, any after market orders will be canceled/failed. Users can place AMO orders after this activity.

8. Equity Charts

Due to a lack of price information, price charts for stocks won’t be visible during this time and will be mostly empty. This will be fixed, up, and running after the activity gets over.

9. Margin Calculator

The margin calculator will face downtime, any margin-related calculations can be resumed after this exercise.

10. Onboarding

New users will not be able to create an account and become Paytm Money customers during this time. Users can hold on to their horses, as they will soon be welcomed!

11. IPO Section

IPO dashboard will be under downtime, once over users will be able to see past and current IPOs with all the details.

12. MF & Equity Account Statements

Statements and reports for MF and equity, like ledgers, contract notes, and so on will be unavailable during this time.

Paytm Money understands that this maintenance activity may cause inconvenience to its users. However, it is essential to ensure the platform’s smooth functioning during unexpected disasters or downtimes. The platform is committed to providing the best services to its customers and will ensure that all services are back up and running as soon as possible.

We apologize for any inconvenience this may cause and thank you for your cooperation.

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