Update Your Contact Details in the Mutual Funds RTA records5 min read
As per the BSE notice dated 09 Jan 2023, 2-Factor Authentication shall be applicable for all types of SIP registration and lump sum purchase transactions with effect from April 1, 2023. So, to maintain regulatory compliance and ensure better security of their funds, all investors will be required to complete a 2-factor authentication for purchasing Mutual Fund units.
The 2-Factor Authentication will be done by sending OTP to the email address and phone number associated with the folios in RTA records. To ensure you do not face any hassle in receiving OTPs for the same, we suggest you to use the same email address and phone number across your folios. It’ll make your investing experience more organised and easier.
You can update your phone number and email address across your folios through RTAs websites like CAMS and Karvy (KFintech). Find out which RTA your investments fall under by clicking here.
- CAMS: https://www.camsonline.com/Investors/Service-requests/Updation_Email_Id_or_Mobile_No/Update-email
- Karvy (KFintech): https://mfs.kfintech.com/investor/Transact/ChangeFolioEmail
If you already use the same email address and phone number for all your folios, you do not need to update your details.
In case of any queries, we request you to write to us at wecare@paytmmoney.com
Frequently Asked Questions
1 What is the SEBI circular for Two Factor Authentication?
As per the SEBI’s notice, 2-Factor Authentication shall be applicable for all types of SIP registration and lump sum purchase transactions with effect from April 1, 2023. So, to maintain regulatory compliance and ensure better security of their funds, all investors will be required to complete a 2-factor authentication for purchasing Mutual Fund units. Click here to check the circular
2. When is the Two Factor authentication circular coming into effect?
As per the SEBI’s notice, 2-Factor Authentication shall be applicable for all types of SIP registration and lump sum purchase transactions with effect from April 1, 2023. So, to maintain regulatory compliance and ensure better security of their funds, all investors will be required to complete a 2-factor authentication for purchasing Mutual Fund units. Click here to check the circular
3. How will I do the two factor authentication for my direct mutual fund purchase?
If you are investing in a particular AMC for the first time on Paytm money (new folio), you will get the OTP on your Email ID / phone number registered with us.
If you are investing in an existing folio, you will get the OTP on the email ID / phone number registered in the RTA records for that folio. You have to do 2-factor authentication using that OTP while making the investment.
4. On which email & phone number will I get the OTP to validate my purchase transactions?
If you are investing in a particular AMC for the first time on Paytm money (new folio), you will get the OTP on your Email ID / phone number registered with us.
If you are investing in an existing folio, you will get the OTP on the email ID / phone number registered in the RTA records for that folio.
You have to do 2-factor authentication using that OTP while paying.
5. My phone number and email has been changed now, how can I update the same in RTA records?
There are 2 platforms on which investors can take this action, depending on which RTA (Registrar or Transfer Agents) their Mutual Funds are registered with: Kfintech & CAMS or both.
Find out which RTA your investments fall under – https://www.paytmmoney.com/blog/mutual-funds-under-Kfintech-cams/
Depending on the RTA, you can then click on the following links to update email ID/phone number:
Cams: https://www.camsonline.com/Investors/Service-requests/Updation_Email_Id_or_Mobile_No/Update-email
Kfintech: https://mfs.kfintech.com/investor/Transact/ChangeFolioEmail
6. Do I have to update contact details in CAMS and Kfintech separately?
There are 2 platforms on which investors can take this action, depending on which RTA (Registrar or Transfer Agents) their Mutual Funds are registered with: Kfintech & CAMS or both.
Find out which RTA your investments fall under – https://www.paytmmoney.com/blog/mutual-funds-under-Kfintech-cams/
Depending on the RTA, you can then click on the following links to update email ID/phone number:
CAMS: https://www.camsonline.com/Investors/Service-requests/Updation_Email_Id_or_Mobile_No/Update-email
Kfintech: https://mfs.kfintech.com/investor/Transact/ChangeFolioEmail
7. I have not invested in Cams or Kfintech, do I need to do anything in case I have not invested in one RTA schemes?
If you have not invested in any scheme then you do not need to do anything.
8. How much time it will take to update my email or phone number on RTA?
Since it is a 100% online process, it will take few mins for you to complete this process
9. I am not able to update my email or phone number, whom should I contact for resolution?
You can contact the Cams or Kfintech support team. You may also reach out to us at wecare@paytmmoney.com
10. What will happen if I do not update my phone number or email id in the RTA records?
In case you do not update the contact details, you will get the OTP for 2-factor authentication on your email ID / phone number registered in the RTA records. In case your email ID / phone number is not present in RTA records for any folio, you will not be able to make any purchase nor redemption transactions. Hence, we urge you to update your details before 1st April , 2023.
11. My number is updated but I am still not getting OTP, what should I do?
Click on “Resend OTP” to generate another OTP. If your issue persists, you can reach out to us at wecare@paytmmoney.com
Disclaimer: Investment in securities market are subject to market risks, read all the related documents carefully before investing. Paytm Money Ltd SEBI Reg No. Broking – INZ000240532. NSE (90165), BSE(6707) Regd Office: 136, 1st Floor, Devika Tower, Nehru Place, Delhi – 110019. For complete T&C and Disclaimers, visit www.paytmmoney.com/stocks/policies/terms
